Medical Consultation Privacy Policy

Effective Date: January 04, 2022
Last Updated: January 06, 2024

I. How We Collect and Use Your Information

We only collect information that is necessary to provide you with medical consultation services, including:

• Basic Information: Name, contact details, occupation (e.g., doctor/patient/institutional personnel).
• Health Information: Medical history, medication records, allergy history, examination reports (limited to what is necessary for the consultation).
• Device Information: IP address, browser type (used for security protection).

Purposes of Use:

• To provide medical consultation and drug safety feedback;
• To fulfill legal and regulatory obligations (e.g., adverse drug reaction reporting);
• To ensure service security (e.g., anti-fraud measures).

II. Information Storage and Protection — Commitment to Domestic Data Retention

To fully protect your personal information and national data sovereignty, we solemnly commit:

1. Localized Data Storage
   All personal information you provide during the use of our medical consultation services (including but not limited to basic information, health information, consultation records, etc.) is stored exclusively on servers located within the People’s Republic of China and will not be transmitted or stored outside China.
2. Strict Restrictions on Cross-Border Transfer
   Recognizing the sensitivity of medical and health data, we will not transmit your personal information outside China in any form, including to overseas affiliates, branches, or third-party partners.
   Cross-border data transfer will only occur if explicitly required by laws and regulations (e.g., international public health cooperation subject to security assessment by the national cyberspace administration) and with your separate written consent. Otherwise, we strictly adhere to the principle of domestic storage.
3. Retention Period
   After the service ends, your personal information will be retained for 2 years to allow for potential tracing or regulatory audits. If laws and regulations require a longer retention period, we will comply with those requirements. Upon expiration, relevant data will be deleted or anonymized.
4. Security Measures
   We employ encryption technology (for transmission and storage), access control, and regular security audits to prevent data breaches, tampering, or loss.

III. Information Sharing and Disclosure

We will not share your information with unrelated third parties, except in the following cases:

• Necessary Partners: Such as technical support providers, who must sign confidentiality agreements and process only necessary data.
• Legal Requirements: Disclosure of adverse events or quality complaints as required by regulatory authorities (e.g., NMPA, NHC).
• With Consent: Sharing explicitly authorized by you (e.g., for referral purposes).

IV. Your Rights

You have the right to:

• Access/Correction: View or modify your personal information through the account center.
• Deletion: Request deletion of personal information that is no longer needed (except data required to be retained by law).
• Withdraw Consent: Disable personalized services or withdraw privacy authorizations (without affecting the lawfulness of processing prior to withdrawal).
• Complaint: Contact our privacy officer (email: bob@novoroad.com) or report to relevant regulatory authorities.

V. Special Notice on Sensitive Information

• Health information is sensitive personal information. We use it only in necessary scenarios such as providing consultations and drug safety monitoring, with strict protection measures in place.
• We do not actively collect information from minors under 14 years of age. If collection is required for medical purposes, guardian consent is mandatory.

VI. Policy Updates

We may update this policy in response to changes in services or regulations. Updates will be announced via our official website or pop-up notifications.VII. Contact UsIf you have any questions about this policy, please contact us through:

• Email: bob@novoroad.com
• Phone: (+86) 13901313075 (Monday–Friday, 9:00–18:00)

Warm Reminder: By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. We commit that your data will be strictly stored within China and will not be transferred outside China, effectively safeguarding your privacy rights and national data security. For the full version of the policy or clarification of specific terms, please contact customer service.Special Declaration: In accordance with Chinese laws and regulations, we solemnly commit that all user data (including personal and health information) is stored within China and will not be transferred abroad. We will not provide your data to any overseas organization, institution, or individual unless we obtain your separate authorization or as explicitly required by law.